Anserve — AI Answer Platform for Web Chat & Slack
Connect your knowledge base once. Anserve answers customers and employees instantly on web chat and Slack, escalating to your team via the Anserve Console — or Slack — when it isn't confident, with voice and more channels on the way.
Live today: web chat and Slack, with human escalation via the Anserve Console or Slack. Voice/VoIP is up next. Microsoft Teams and WhatsApp are on our roadmap — same knowledge base, no rebuild required when they ship.
Your knowledge is everywhere. Questions are too.
Policies, procedures, product details, onboarding docs — they live across drives, wikis, PDFs, and people’s heads. Anserve brings that knowledge together into one place and answers instantly wherever the question is asked: on your website and inside Slack today — with voice, Teams and WhatsApp on the way.
The result: faster responses, less repetitive support load, and consistent answers for customers and employees alike — with a clear handoff to a human whenever the AI shouldn't be the one answering.
See use cases by team & industry →Website Chat
Reduce repetitive questions and respond instantly, 24/7.
Slack
Escalations route to the right channel with full context. Live today.
Microsoft Teams (Planned)
Not available yet in any form. Full two-way Teams escalation, mirroring our Slack integration, is on the roadmap.
One knowledge base
Set up once. Deploy to every channel — without reorganising your content.
Key features
Everything you need for AI-first answering with human escalation.
Answer-first assistant
Anserve answers routine questions instantly using your own knowledge sources.
Human escalation
When confidence is low or the topic is sensitive, route to a real human with full context.
Central knowledge layer
Index PDFs, docs, manuals and procedures into a private vector database for fast retrieval.
Voice/VoIP is up next; WhatsApp and Teams are on our roadmap — same knowledge base, no rebuild required.
Why Anserve?
Most organisations need three separate tools to cover internal search, website chat and phone. Anserve replaces all three — with one knowledge base.
One knowledge base, three jobs
Internal search, website chat and — soon — phone support. Most tools only do one of the three.
Priced for growing teams
Tools like Glean are built for enterprise budgets. Anserve is priced for organisations that aren't.
A human, when it matters
Answers first, and escalates to your team with full context the moment it isn't confident.
See how Anserve compares to Glean, ClearFeed, SiteGPT, Bland AI and more.
See all 10 comparisons →Connect your knowledge sources
Anserve learns from the tools your organisation already uses. Connecting a source takes 2–5 minutes via OAuth or API key — Anserve syncs automatically from that point on.
RAG + Vector database
Your content is indexed into a vector database so Anserve can retrieve the most relevant passages before answering — keeping responses grounded in your own knowledge.
Security & data residency
Anserve indexes your documents into a private, dedicated vector database for your organisation only — isolated from other customers, never used to train public models. Choose where it's hosted (EU/Europe or US).
Read the full security & privacy page →
How it works
Set up once. Answer everywhere.
Connect your knowledge
Start with your website and documents — Anserve crawls and stays in sync automatically. Add Confluence, Google Drive or your helpdesk as you grow.
Enable your channels
Add one line of code and your website has a live AI chat widget — answering visitors instantly, from day one. The internal Slack bot works just as easily.
Answer first, escalate when needed
Anserve handles routine questions and routes complex ones to your team via the Anserve Console or Slack, with full context.
Simple pricing. No surprises.
Base subscription + AI usage. 30 days free on Starter, Pro or Business.
AI interactions are billed separately, based on actual usage — you only pay for what you use.
Starter
AI answers for your website
- 1 website, 1 AI agent
- AI answering 24/7
- Web Chat widget
- Human escalation via the Anserve Console
Pro
Most popularConnect your knowledge
- Everything in Starter
- Core knowledge integrations
- Automatic knowledge sync
- Slack escalation + internal Slack Q&A bot
Business
Run Anserve across your organisation
- Everything in Pro
- Business-system knowledge integrations (helpdesk & CRM)
- Management analytics
- Priority support
Enterprise
More channels + actions in connected systems
- Everything in Business
- Voice/VoIP & WhatsApp (when available)
- SLA + dedicated support
FAQ
The question most people ask before signing up.
Is there a free trial?
Yes — 30 days free on Starter, Pro or Business. You choose the plan; the trial runs on that plan's own features, and converts automatically to paid unless you cancel or change plans before day 30.